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Outbound webhooks
Event types

Webhook event types

Learn more about the types of events that Knock sends webhook events for.

Message events

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message.sent

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Occurs when a message is successfully sent to a channel provider.

dataMessage
The associated message

message.delivered

#

Occurs when a message is marked as delivered to the user by the provider. Not all channels support delivery tracking. Reference the docs on the delivered message status to see which channels and providers are supported.

dataMessage
The associated message

message.delivery_attempted

#

Occurs when a message delivery attempt fails and may be retried.

dataMessage
The associated message
event_dataEventData
Additional information about the attempt, the total attempts, and whether or not it will be retried

EventData attributes:

attemptnumber
The current attempt count
max_attemptsnumber
The total number of attempts that can be tried
retryableboolean
Whether or not the current attempt is retryable

message.undelivered

#

Occurs when a message delivery attempt fails permanently. Delivery will not be retried.

dataMessage
The associated message
event_dataEventData
May include additional information about the failure

EventData attributes:

failure_reasonstring
The reason for a message failure
failure_detailsstring
Details about a message failure

message.bounced

#

Occurs when a message delivery attempt fails due to bounce or a delivery status check results in a bounce because of a bad recipient(s) identifier. Delivery will not be retried.

dataMessage
The associated message
event_dataEventData
May include additional information about the failure.

EventData attributes:

failure_reasonstring
The reason for a message failure
failure_detailsstring
Details about a message bounce
tokenstring
The erroneous token causing the bounce. Only applicable for push messages.

message.seen

#

Occurs when a message is seen by its recipient.

dataMessage
The associated message

message.unseen

#

Occurs when a message is unseen by its recipient.

dataMessage
The associated message

message.read

#

Occurs when a message is read by its recipient.

dataMessage
The associated message

message.unread

#

Occurs when a message is unread by its recipient.

dataMessage
The associated message

message.archived

#

Occurs when a message is archived by its recipient.

dataMessage
The associated message

message.unarchived

#

Occurs when a message is unarchived by its recipient.

dataMessage
The associated message

message.interacted

#

Occurs when a message is interacted with by its recipient. For the Knock in-app feed, this indicates that your recipient has explicitly clicked on the notification cell in their feed.

dataMessage
The associated message
event_dataobject
Includes any additional metadata included in the interacted event
#

Occurs when a link is clicked by the message recipient. This is only available when Knock link tracking is enabled.

dataMessage
The associated message
event_dataEventData
May include additional information about the link click event

EventData attributes:

urlstring
The target URL that was clicked

Workflow events

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workflow.updated

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Occurs whenever a workflow is updated in the environment.

dataWorkflow
The associated workflow

workflow.committed

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Occurs whenever a workflow is committed to the environment.

dataWorkflow
The associated workflow
event_dataEventData
Additional information about the commit

EventData attributes:

commit_idstring
The ID of the corresponding commit for the event

Email layout events

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email_layout.updated

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Occurs whenever an email layout is updated in the environment.

dataEmailLayout
The associated email layout

email_layout.committed

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Occurs whenever an email layout is committed to the environment.

dataEmailLayout
The associated email layout
event_dataEventData
Additional information about the commit

EventData attributes:

commit_idstring
The ID of the corresponding commit for the event

Translation events

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translation.updated

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Occurs whenever a translation is updated in the environment.

dataTranslation
The associated translation

translation.committed

#

Occurs whenever a translation is committed to the environment.

dataTranslation
The associated translation
event_dataEventData
Additional information about the commit

EventData attributes:

commit_idstring
The ID of the corresponding commit for the event

Source event action events

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source_event_action.updated

#

Occurs whenever a source event action is updated in the environment.

dataSourceEventAction
The associated source event action

source_event_action.committed

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Occurs whenever a source event action is committed to the environment.

dataSourceEventAction
The associated source event action
event_dataEventData
Additional information about the commit

EventData attributes:

commit_idstring
The ID of the corresponding commit for the event

Partial events

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partial.updated

#

Occurs whenever a partial is updated in the environment.

dataPartial
The associated partial

partial.committed

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Occurs whenever a partial is committed to the environment.

dataPartial
The associated partial
event_dataEventData
Additional information about the commit

EventData attributes:

commit_idstring
The ID of the corresponding commit for the event