How to send SMS messages with Plivo

Setup guide for SMS notifications with Plivo and Knock.

Knock integrates with Plivo to send SMS notifications to your recipients.

Features

Delivery tracking
Knock link tracking
Per environment configuration
Sandbox mode

Getting started

You can create a new Plivo channel in the dashboard under the Integrations > Channels section. From there, you'll need to take the following steps in Plivo before you can configure your channel within Knock.

1

Create a Plivo account

Sign up for a Plivo account if you haven't already.

After doing this you will gain access to your dashboard where you can find your Auth ID and Auth Token.

2

Verify a phone number

You can add a sandbox number for testing, or you can buy a Plivo phone number to use as the from field on your Knock channel.

3

Configuring Plivo in Knock

Now that you have your verified phone number, Auth ID and Auth Token, you're ready to configure your Plivo channel in the Knock dashboard under the Integrations > Channels section.

Channel configuration

The following channel settings should be configured per environment. Navigate to Integrations > Channels in your dashboard, select your Plivo channel, then click "Manage configuration" under the environment that you'd like to configure.

Fields marked with an * are required.

Knock settings

Sandbox modeboolean

Whether to enable sandbox mode for your Plivo channel.

Knock link trackingboolean

Whether to enable Knock link-click tracking.

Provider settings for Plivo

Authentication IDstring*

The authentication ID from Plivo.

Authentication tokenstring*

The authentication token from Plivo.

Fromenum*

The method used to send your SMS messages. One of Phone number, Short code, or Sender ID.

Phone numberstring*

The phone number to send messages from. Required when From is set to Phone number.

Short codestring*

The Plivo short code to send messages from. Required when From is set to Short code.

Sender IDstring*

The Plivo Sender ID to send messages from. Required when From is set to Sender ID.

Set optional per-environment conditions for this channel. These conditions are evaluated each time a workflow run encounters a step that uses this channel in the configured environment. If the conditions are not met, the step will be skipped.

Recipient data requirements

In order to send an SMS notification you'll need a valid phone_number property set on your recipient.